Cancellation Policy

Please understand that we do not over book our schedule to cover patient cancellations or no- show appointments. We reserve your appointment time so that we can give you the time, attention and care you deserve. We understand unanticipated events happen; however, if you are extremely late, no-show or cancel short notice, that is a lost opportunity to another patient who could have taken that time to be seen by our office. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our schedule that is no longer available to our other patients. In order to be respectful of your fellow patients, please call our office as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment?

If you need to cancel your appointment, please call us in Breese at 618) 526-2020 or in Highland at 618) 654-2080 during normal business hours. If necessary, you may leave a detailed voicemail message after hours and we will return your call as soon as possible.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is canceled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without canceling. In either case, we will charge a $50.00 missed appointment fee for each missed appointment.

Late Arrivals

If you are running a few minutes late for your appointment, we ask that you call our office so we can inform your providing doctor. Running 15 minutes or more late for your appointment can result in a shortened appointment time or rescheduling for another day in order to accommodate other patients whose appointment follow yours.

Out of respect and consideration to your doctor and other patients please plan accordingly and be on time. Thank you for your cooperation.